The Mediating Role of Work Engagement in the Relationship Between Technostress and Innovative Work Behaviour Among Airline Employees
DOI:
https://doi.org/10.5281/zenodo.21002609Parole chiave:
Technostress, Work Engagement, Innovative Work Behaviour, Airline Employees, DigitalizationAbstract
In digitalized sectors, information and communication technologies create organizational stress known as technostress. Examining its impact on employees’ innovative work behaviour is important in aviation, where digital systems are widely used. The psychological mechanisms of this relationship remain insufficiently explained. Work engagement, defined as employees’ energy, dedication, and absorption, is a key motivational resource and potential mediator. This study examines the effect of technostress on innovative work behaviour among airline employees and the mediating role of work engagement. A quantitative cross-sectional correlational survey design was used. The sample consists of 412 employees in airline companies operating in Türkiye. Data were collected via an online questionnaire using convenience sampling. The Technostress at Work Scale, Utrecht Work Engagement Scale (UWES-9), and Innovative Work Behaviour Scale were used. Data were analysed using SPSS 22.0 and PROCESS Macro v4.2. Results indicate technostress negatively affects innovative work behaviour while work engagement partially mediates this relationship
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