Technological Readiness as a Driver of Artificial Intelligence Adoption in Public Administration and Auditing: Serial Mediation by Perceived Ease of Use and Perceived Usefulness
DOI :
https://doi.org/10.5281/zenodo.20800531Mots-clés :
Public Administration, Public Auditing, AI Adoption, Technology Readiness, Technology Adoption ModelRésumé
The purpose of this study is to explore the impact of technological readiness on public employees’ adoption of artificial intelligence, considering the serial mediating roles of perceived ease of use and perceived usefulness. For the research, data was collected from 409 public employees working throughout Turkey who voluntarily participated in the study using convenience and snowball sampling techniques from non-random sampling methods via an online questionnaire. The obtained data were analyzed using IBM SPSS Statistics, IBM SPSS AMOS, and PROCESS Macro v4.2. The findings revealed that technological readiness directly and significantly affects the AI adoption. Furthermore, the statistically supported finding that perceived ease of use and perceived usefulness play a serial multiple mediating role in the effect of technological readiness on the adoption of AI. The findings suggest that strengthening public personnel perceptions of technology especially perceived ease of use and usefulness is critical for increasing AI adoption in public administration and auditing. In this respect, the study contributes to the development of strategies for the effective implementation of AI applications and to transformation policies that center on employees’ perceptions of technology.
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