Selection of Customs Representatives for Sustainable Export Operations
DOI:
https://doi.org/10.5281/zenodo.20518346Schlagworte:
International Trade, Customs Representatives,, Customs Operations, MCDM, Critic, MooraAbstract
Customs representatives play a critical role in import and export operations as they act as a bridge between companies and the government. Working with the right customs representative saves companies time, money, and reputation. At this point, choosing the best customs representative is of utmost importance. The aim of this study is to identify the most important criteria for selecting the right customs representative, especially to ensure the sustainable execution of export operations, and to define the ideal profile of a customs representative based on these criteria. To determine the objective weights of the evaluation criteria, the Multi-Criteria Decision-Making (MCDM) methods CRITIC and MOORA were applied. The results indicate that the most important criteria are References, Service Quality, Technology Usage/Digitalization, and Information Security. Furthermore, the analysis revealed that companies C and D, which meet these criteria, achieved the highest scores in the evaluation.
Literaturhinweise
Abbasi, S., Sıcakyüz, Ç., Santibanez Gonzalez, E. D. R., and Ghasemi, P. (2024). A systematic literature review of logistics services outsourcing. Heliyon, 10, e33374.
Antov, M. (2020). The Role and Importance of Customs Representation to the Old Customs Control System in the Republic of Bulgaria. World Customs Journal, 14(1), pp. 17-30.
Antov, M. (2023). Challenges to Customs Imposed by the New European Union Value-Added Tax Rules on Cross-Border E-Commerce–the Case of Bulgaria. World Customs Journal, 17(1), pp. 33-53.
Baena-Rojas, J. J., Morales-Alonso, G., and Navarro-García, A. (2023). International market selection for SMEs: A hybrid multi-criteria decision model. Journal of Small Business Strategy.
Baki, R. (2024). Evaluating and classifying market alternatives using the CAPMA technique to assess potential export volume: an application for Turkey’s fig exports. British Food Journal, 126(8), pp. 3301-3315.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), pp. 99–120.
Baş, M. N. (2016). Gümrük Müşavirlerinin Mesleki Faaliyetleri Kapsamında Dolaylı Temsil Yetkileri ve Hukuki Sorumlulukları. Hacettepe Hukuk Fakültesi Dergisi, 6(1), pp. 193-212.
Caballini, C., and Benzi, M. (2023). Fast Corridors: innovative customs processes and technology to increase supply chain competitiveness. The case of IKEA Italy. Transportation Research Interdisciplinary Perspectives, 21, 100909.
Canello, J. (2022). Mimetic isomorphism, offshore outsourcing and backshoring decisions among micro and small enterprises. Regional Studies, 56(5), pp. 719–736.
Dardati, E., and Saygili, M. (2021). Are exporters cleaner? Another look at the trade-environment nexus. Energy Economics, 95, 105097.
DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48(2), pp. 147–160
Elkington, J. (1998). Cannibals with Forks: The Triple Bottom Line of 21st Century Business. Gabriola Island, BC: New Society Publishers.
Fruscione, A. (2022). 'Import Operations into the European Union Require Established Operators (Or Identification of an Indirect Customs Representative)', 17, Global Trade and Customs Journal, Issue 6, pp. 255-258.
García-Vega, M., and Huergo, E. (2021). Organization of R&D outsourcing: Asymmetric cross-effects between locations. Journal of Economics & Management Strategy, 30(3).
Gupta, A., Singh, R. K., and Mangla, S. K. (2022). Evaluation of logistics providers for sustainable service quality: Analytics based decision making framework. Annals of Operations Research, 315, pp. 1617–1664.
Gwardzińska, E. (2014). The Role of Customs Brokers in Facilitating International Trade, World Customs Journal, 8(1), pp. 63-70.
Hereu‐Morales, J., Segarra, A., & Valderrama, C. (2024). The European (Green?) Deal: A systematic analysis of environmental sustainability. Sustainable Development, 32(1), pp. 647-661.
Jensen, M. C., and Meckling, W. H. (1976). Theory of the firm: Managerial behavior, agency costs and ownership structure. Journal of Financial Economics, 3(4), pp. 305–360.
Layaoen, H. D. Z., Abareshi, A., Abdulrahman, M. D. A., and Abbasi, B. (2023). Sustainability of transport and logistics companies: an empirical evidence from a developing country. International Journal of Operations & Production Management, 43(7), pp. 1040-1067.
Lee, J. W., Park, J. H., and Lee, H. S. (2018). Logistics service provider selection with risk criteria using fuzzy AHP and TOPSIS. The Asian Journal of Shipping and Logistics, 34(4), pp. 330–337.
Leonidou, L. C. (2000). Barriers to export management: an organizational and internationalization analysis. Journal of International Management, 6(2), pp. 121-148.
Liang, W., Yu, W., and Yao, X. (2025). Does the development of the service outsourcing industry enhance green product exports? Energy Economics, 149, 108727.
Maseke, B. F., and Iipinge, D. N. (2021). Factors influencing clients in choosing insurance companies. Open Access Library Journal, 8, e6944.
Matinheikki, J., Kauppi, K., Brandon–Jones, A., and van Raaij, E. M. (2022). Making agency theory work for supply chain relationships: a systematic review across four disciplines. International Journal of Operations & Production Management, 42(13), pp. 299-334.
Mourmouris, J., and Poufinas, T. (2023). Multi-criteria decision-making methods applied in health-insurance underwriting. Health Systems, 12(1), pp. 52-84.
Nguyen, N. A. T., Wang, C. N., Dang, L. T. H., Dang, L. T. T., and Dang, T. T. (2022). Selection of cold chain logistics service providers based on a grey AHP and grey COPRAS framework: a case study in Vietnam. Axioms, 11(4), pp. 154.
Özaytürk, İ., and Özekenci, E. K. (2024). Analysis of Trade Competitiveness of the World’s Leading Textiles Exporters by Hybrid MCDM Methods. İşletme Araştırmaları Dergisi, 16(1), pp. 166-186.
Özekenci, E. K. (2023). Analysis of metropolitan cities export performance in Turkey by integrated MCDM methods. Dicle Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (34), pp. 89-118.
Özekenci, E. K. (2024). İnternational market selection based on integrated mcdm methods: a case study of iron and steel sector. Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 27(1), pp. 274-293.
Öztürkçü, N. (2025). Evaluation of potential alternative markets for dried apricot exports using the CAPMA technique: An application to Türkiye. Tarım Ekonomisi Dergisi, 31(1), pp. 77-90.
Rbehat, A. M., and Marafi, H. B. (2024). The role of customs process in facilitating international trade. Saudi Journal of Business and Management Studies, 9(1), pp. 7-14.
Rindfleisch, A. (2020). Transaction cost theory: past, present and future. AMS Review, 10(1-2), pp. 85-97.
Ristyawan, M. R., Putro, U. S., and Siallagan, M. (2023). Decision making mechanism in resource based theory: A literature review, synthesis, and future research. Cogent Business & Management, 10(2), 2247217.
Sadeghi, H., Naderi, A., and Zolfaghari, A. (2021). Export performance measurement in SMEs: A contingency and analytic hierarchy approach. Journal of Global Marketing, 34(2), pp. 100–115.
Sahin, K., and Mert, K. (2023). Institutional theory in international business studies: the period of period of 1990–2018. International Journal of Organizational Analysis, 31(5), 1957-1986.
Sharkasi, A., Van Tran, T. H., and Nguyen, T. T. T. (2023). Market potential assessment for Vietnam's bottled coconut water exports using hybrid MCDM models and gravity model. Heliyon, 9(5), e14864.
Tran, T. T., and Do, Q. H. (2021). Critical factors affecting the choice of logistics service provider: An empirical study in Vietnam. Journal of Asian Finance, Economics and Business, 8(4), 145–150.
Tu, L., Lv, Y., Zhang, Y., and Cao, X. (2021). Logistics service provider selection decision making for healthcare industry based on a novel weighted density-based hierarchical clustering. Advanced Engineering Informatics, 48, 101301.
Unal, T. D., and Metin, I. (2021). Do the factors affecting Incoterms® selection differ for exporters and importers? A fuzzy analytical hierarchy process (FAHP) application. LogForum, 17(2).
Vanhoeyveld, J., Martens, D., and Peeters, B. (2020). Customs fraud detection: Assessing the value of behavioural and high-cardinality data under the imbalanced learning issue. Pattern Analysis and Applications, 23(3), pp. 1457-1477.
Veeramani, S., & Anam, A. (2021). COVID-19 Impact on Exports of Services: Opportunities, Challenges and Suggestions for India. FIIB Business Review, 10(4), pp. 315–326.
Williamson, O. E. (1985). The Economic Institutions of Capitalism: Firms, Markets, Relational Contracting. New York: Free Press.
Wu, Q., Yan, D., and Umair, M. (2023). Assessing the role of competitive intelligence and practices of dynamic capabilities in business accommodation of SMEs. Economic Analysis and Policy, 77, 1103-1114.
Downloads
Veröffentlicht
Zitationsvorschlag
Ausgabe
Rubrik
Lizenz
Copyright (c) 2026 International Journal of Contemporary Economics and Administrative Sciences
Dieses Werk steht unter der Lizenz Creative Commons Namensnennung 4.0 International.
The Author(s) must make formal transfer of copyright for each article prior to publication in the International Journal of Contemporary Economics and Administrative Sciences. Such transfer enables the Journal to defend itself against plagiarism and other forms of copyright infringement. Your cooperation is appreciated. You agree that copyright of your article to be published in the International Journal of Contemporary Economics and Administrative Sciences is hereby transferred, throughout the World and for the full term and all extensions and renewals thereof, to International Journal of Contemporary Economics and Administrative Sciences.
The Author(s) reserve(s): (a) the trademark rights and patent rights, if any, and (b) the right to use all or part of the information contained in this article in future, non-commercial works of the Author's own, or, if the article is a "work-for-hire" and made within the scope of the Author's employment, the employer may use all or part of the information contained in this article for intra-company use, provided the usual acknowledgements are given regarding copyright notice and reference to the original publication.
The Author(s) warrant(s) that the article is Author's original work, and has not been published before. If excerpts from copyrighted works are included, the Author will obtain written permission from the copyright owners and shall credit the sources in the article. The author also warrants that the article contains no libelous or unlawful statements, and does not infringe on the rights of others. If the article was prepared jointly with other Author(s), the Author agrees to inform the co-Author(s) of the terms of the copyright transfer and to sign on their behalf; or in the case of a "work-for-hire" the employer or an authorized representative of the employer.
The journal is registered with the ISSN : 1925-4423.
IJCEAS is licensed under a Creative Commons Attribution 4.0 International License.
This license lets others distribute, remix, tweak, and build upon your work, even commercially, as long as they credit you for the original creation. This is the most accommodating of licenses offered. Recommended for maximum dissemination and use of licensed materials.
