EFFECTS OF INFORMATION TECHNOLOGY USE ON QUALITY OF WORKING LIFE IN HOSPITALITY INDUSTRY: FIVE-STAR HOTEL CASE
Keywords:Quality of working life, hospitality industry, information technology, structural equation modeling.
In parallel with the globalization and the increasing competition, the importance of information technology in rapidly growing business life has reached a indisputable point. These technical innovations create different perspectives which result in structural changes in businesses. In this context, Quality of Working Life is an issue that allows assessing the effects of information technology usage on business practices comprehensively. Determining the effects of information technology on Quality of Working Life which has dimensions as career, salary, job satisfaction, safe working conditions, work-life balance and education enables to discuss in accordance with multiple findings.
Purpose: In this study, determining the effects of information technology usage on quality of working life is aimed. The growth of businesses and growing amount of work in hospitality industry has required information technology use. In addition, hospitality businesses seek to achieve a high quality of working life for influencing and retaining the qualified employees. The high rate of labor turnover in hospitality industry shows more clearly the importance of this purpose.
Materials/Methods: The survey technique has used within the scope of this study. While the technology scale has been formed by drawing inspiration from different studies (Gürler and Güler, 2011; Lam et al., 2007; Ham et al., 2005); the quality of working life scale has been adopted from Walton’s study (1973). In this context, the data obtained from the employees of a five-star hotel have been analyzed by means of using structural equation modeling.
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